FAQ
Reservations and Payments
Can I book without a credit card?
What payment methods do you accept?
Can I be exempt from VAT?
Check-in and check-out
Can I check in earlier than the stated time?
Can I check out later?
Services and Amenities
Is breakfast included?
Do you have a pool?
Do you have air conditioning?
We do not have air conditioning due to a sustainability approach. Rooms include fans and thermal solutions.
Do you have heating?
Yes, all rooms have scheduled central heating.
Do you have good internet?
Yes, we provide fiber optic internet with Starlink backup to ensure a stable connection.
Do the rooms have TV?
No, we prioritize rest, so rooms do not have televisions.
Are some rooms noisier?
The economy family room is located in front of the reception and faces the street, so it may be noisier than other rooms.
Location and Logistics
Are you close to downtown?
Do you have parking?
Yes, it is free but limited and subject to availability. Must be requested in advance.
Can I leave my vehicle while traveling to Uyuni?
No, due to limited capacity, we do not offer that service.
Can you store my luggage while I travel to Uyuni?
Yes, we have a secure storage room at no additional cost.
Do you offer transfer service?
Yes, we work with an external company. Contact us to coordinate.
Experience and Policies
Do you organize excursions?
Not directly, but we help you arrange tours with trusted agencies.
Can I use the kitchen?
No, the kitchen is not available for guest use.
Do you offer lunch or dinner?
No, only breakfast. You may bring food and consume it within the hotel.
Can I bring pets?
No, pets are not allowed.
What is the difference between an economy and a standard room?
The economy room has one less window, so it may be darker. Otherwise, they are the same.